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FAQ
Everything you need to know about Etteroma products, Experiences, care, shipping and returns.
Can't find what you're looking for? You can contact us directly and we'll help.
Products & Experiences
Etteroma candles and tapers are Intentions. Each one is created around a particular feeling, focus or moment you may want to bring into your space.
An Experience brings several Etteroma pieces together as a complete set. The Experiences are Desire, Healing, Purpose, Spirit and Stability.
Each Experience set includes a candle, a pair of tapers, a crystal and a wick trimmer.
You can explore the products individually, browse by Experience, or take the Etteroma quiz to find the Experience that best matches what you are looking for.
Take the Experience quizAvailable vessel colours and sizes are shown under the Size / option selector on each candle product page. Options can vary by product.
Available taper options are listed directly on the product page. Select the available option before adding the tapers to your bag.
Care
Trim the wick before each burn and keep the candle on a stable, heat-resistant surface. For the first burn, allow the wax to melt evenly across the surface before extinguishing the flame.
Allowing the melt pool to reach the edge of the vessel on the first burn helps the candle burn more evenly during future use.
Keep tapers upright and away from strong drafts while burning. Trim the wick when needed and always place them securely in an appropriate candle holder.
Yes. Once the candle is finished and the remaining wax has been safely removed, the ceramic vessel can be cleaned and reused.
Product-specific details are shown on the individual product page. Always follow the care information supplied with your Etteroma piece.
Orders & Delivery
Etteroma currently ships within the United States. International delivery is not currently available.
Unused and unburned pieces in their original packaging may be returned within 10 days of delivery.
Read Shipping & ReturnsIf an item arrives damaged, contact Etteroma within seven days of delivery so the issue can be reviewed and a replacement can be arranged where applicable.
Contact Etteroma with your order number and details about the issue so the order can be reviewed.
Email info@etteroma.com and include your order number whenever possible.
Contact EtteromaStill need help?
Questions about a product, an Experience or an existing order? Send us a message and include your order number if you have one.